AnyDesk Remote Support

AnyDesk is a remote desktop application that allows iPos support technicians to connect to your device remotely to assist with troubleshooting and configuration.

Step 1: Open the AnyDesk App

On your device home screen, tap the AnyDesk app icon (red icon with white diamond/arrow symbol) to launch it.

Device home screen showing the AnyDesk app icon highlighted with a red arrow

Step 2: Incoming Connection Request

When iPos support initiates a remote session, an Incoming connection request dialog will appear. It will show the message: "INTERNEC SUPPORT TECH (1255344200) would like to view your desk."

A Permission Profile dropdown is shown — tap the arrow on the right to expand the permission options.

AnyDesk incoming connection request dialog with Permission Profile dropdown

Step 3: Select "Full Access" Permission

The Permission Profile list will expand showing three options:

  • Screen Sharing
  • Full Access
  • Unattended Access

Select Full Access to allow the support technician full control of your device for troubleshooting.

Permission Profile list showing Screen Sharing, Full Access and Unattended Access options

Step 4: Accept the Connection

With Full Access now selected as the Permission Profile, tap the ACCEPT button to allow the support technician to connect to your device.

AnyDesk dialog with Full Access selected and ACCEPT button highlighted

Step 5: Allow Screen Recording

A system prompt will appear asking "Start recording or casting with AnyDesk?"

AnyDesk will have access to all information visible on your screen, including passwords, payment details, photos, messages, and audio. Tap START NOW to grant permission and begin the support session.

System prompt asking to start recording or casting with AnyDesk, with START NOW button highlighted