TeamViewer QuickSupport

TeamViewer QuickSupport is a remote support application that allows iPos support technicians to connect to your device remotely to assist with troubleshooting and configuration.

Step 1: Open the QuickSupport App

On your device home screen, tap the QuickSupport app icon (blue icon with a white arrow symbol) to launch it.

Device home screen with the QuickSupport app icon highlighted by a red arrow

Step 2: Share Your ID with the Support Technician

The QuickSupport app will open and display Your ID (e.g. 652 385 757). Provide this ID to the iPos support technician so they can initiate the remote session. The status bar at the bottom will show "Ready to connect (secure connection)".

QuickSupport screen showing Your ID number and Ready to connect status

Step 3: Verify the Incoming Connection

When the support technician connects, a Verify this user screen will appear with a warning: "Make sure you trust this person before allowing access to your device." The status bar at the bottom will change to "Incoming connection...". Tap Verify user to proceed.

QuickSupport Verify this user screen with Verify user and Deny access buttons

Step 4: Review the Support Technician Details

A details sheet will appear showing the connecting user information:

  • Display name: INTERNEC
  • Email: .........@gmail.com
  • Country: Malaysia
  • License: Free user (non-commercial)

Review the details and scroll down to see the trust checkbox and Allow access button.

Verify this user details sheet showing INTERNEC display name, email, country and license

Step 5: Tick "I Trust This Person" and Allow Access

Tick the checkbox "I trust this person and allow immediate access to my device", then tap the Allow access button to grant the support technician access to your device.

Verify this user sheet with trust checkbox ticked and Allow access button

Step 6: Grant Remote Access

After ticking the trust checkbox, the Allow access button becomes active. Tap it to confirm and allow the support technician to connect remotely.

Allow access button highlighted with red arrow after trust checkbox is ticked

Step 7: Allow Screen Recording

A system prompt will appear asking "Start recording or casting with QuickSupport?" QuickSupport will have access to all information visible on your screen, including passwords, payment details, photos, messages, and audio. Tap START NOW to grant permission and begin the support session.

System prompt asking to start recording or casting with QuickSupport, with START NOW button highlighted