Welcome to the i-POS Engage Help Center!

Welcome to i-POS Engage, an all-in-one loyalty and membership platform designed to help businesses manage members, points, rewards, memberships, and customer engagement.

This Help Center provides step-by-step guides for using the Backend Admin Portal, Cashier / Outlet App, and Member App.

Here, you can learn how to:

👤 Manage Members

Learn how to register and manage members, view membership information, check point balances, and manage member records.

⭐ Manage Loyalty Points

Learn how customers collect and redeem points, view point transactions, manage point adjustments, and understand point expiry.

🎁 Manage Rewards

Learn how to create rewards, configure redemption requirements, manage reward availability, and process reward redemptions.

💳 Manage Membership

Learn how to configure membership fees, activate and renew memberships, manage membership benefits, and understand membership status.

🏪 Manage Outlets & Staff

Learn how to manage outlets, assign employees, configure outlet access, and understand chain/shared and individual outlet operations.

📱 Member App

Learn how members can join brands, collect points, view rewards, check membership status, view point expiry, and manage notifications.

🔔 Notifications & Customer Engagement

Learn how to send push notifications, manage notification content, and keep members informed about rewards, promotions, memberships, and point expiry.

🔧 Troubleshooting

Find solutions for common issues such as missing points, QR scanning problems, reward redemption errors, login issues, notifications, and membership problems.

Choose Your Guide

Backend Admin Portal

Manage your brand, outlets, members, points, rewards, memberships, notifications, and reports.

Cashier / Outlet App

Register members, collect points, redeem rewards, process memberships, and view transaction history.

Member App

Join brands, collect and use points, redeem rewards, view memberships, check point expiry, and receive notifications.